Privacy Policy for using the website, caworks.store, owned by
CAWORKS Ltd.
Hereafter, when mentioned Caworks, we are referring to us, the company, CAWORKS Ltd. The relevant CAWORKS Ltd. entity are referred to as “CAWORKS”, “our”, “we” or “us” in this privacy policy.
This privacy policy describes the personal data collected or generated (processed) when you use CAWORKS’s website (“Site”) and mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.
Who is responsible for the processing of your personal data?
CAWORKS the entity is responsible for the processing of your personal data will depend on how you interact with Caworks’s Site and Apps and where you are in the world.
What personal data do we collect and when?
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Site or Apps.
This personal data includes your:
- contact details including name, email, telephone number and shipping, billing address;
- login and account information, including screen name, password and unique user ID;
- personal details including gender, hometown, date of birth and purchase history;
- payment or credit card information;
- images, photos and videos;
- personal preferences including your wish list as well as marketing and cookie preferences.
We collect additional personal data from you to enable specific features within our Site and Apps. For example, linking our site’s account to your social network credentials to post content from our site and/or App to a social network. This personal data includes your:
- social network information, including credentials and any information from your public posts about Caworks or your communications with us.
When interacting with our Sites and Apps, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below. This data includes:
- Device IDs, call state, network access, storage information and battery information; and
- Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.
Tools to manage what personal data we collect
When using our Apps and Site, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. We may obtain this consent through the Apps or Sites or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
Why and how we use your personal data?
We use your personal data in the following ways:
To Provide the Features of the Site, Apps, and Services You Request
When you use our Site and Apps, we will use your personal data to provide the requested product or service. For example, if you make a purchase on caworks.store or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
In many cases, to use features within our Site and Apps you may need to provide Caworks with additional data or additional consent to use particular data in a certain way. For example, to use social media sharing features of our Site and Apps, you may need to connect your social media account to share content on social media, you may be required to provide your social media account credentials to sign in.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
When you consent, we will send you marketing communications and news concerning Caworks’s products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of Caworks (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about Caworks’s products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may also use the information that you provide to us via our social media accounts or communication platforms such as Facebook, Instagram, Whatsapp, email and Whatsapp for marketing, before and after sales communications.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Site and Apps.
To Protect Our or Others’ Rights, Property or Safety
We may also use your personal data about how you use our Site and Apps to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.
For General Research and Analysis Purposes
We use data about how our visitors use our Site, Apps and services to understand customer behavior or preferences. For example, we may use information about how visitors to caworks.store search for and find products to better understand the best ways to organize our site and apps.
Legal Grounds
To process your personal data, we rely on certain legal grounds, depending on how you interact with our Site and Apps.
- When you purchase caworks’s products from our Site and Apps, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to ship and deliver your order.
- When you use our Apps, we rely on your consent for processing and for certain limited purposes to fulfill our contract with you (for example, for in-App purchases).
- We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.
Sharing of your personal data
Caworks’s Sharing
Caworks shares your personal data with:
- Caworks entities for the purposes and under the conditions outlined above.
- Third party service providers processing personal data on Caworks’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.
- Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Site and Apps or violations of our Sites’ and the Apps’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).
- to any other third party where you have provided your consent.
We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
Your Sharing
When you use certain social features on our Site or Apps, you can create a public profile that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including information about your customized Caworks product via our site and apps configurators. We encourage you to use the tools we provide for managing Caworks’s social sharing to control what information you make available through Caworks’s site and apps social features.
Protection and management of your personal data
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
International Transfers of your Personal Data
The personal data we collect (or process) in the context of our Site and Apps will be stored in Singapore and other countries. Some of the data recipients with whom Caworks shares your personal data may be in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including Singapore, we will protect that personal data as described in this privacy policy and in compliance with applicable law.
We use a variety of measures to ensure that your personal data receives adequate protection in accordance with data protection rules. Where personal data is transferred within Caworks, we use an intragroup data transfer agreement.
Retention of your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Caworks account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).
Your rights relating to your personal data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
Opting Out of Direct Marketing
If you have a Caworks account on our site or apps, you can opt-out of receiving Caworks marketing communications by checking, “No, I would like to opt out any marketing materials.” From your Caworks account settings on our site and apps. You can also opt-out by modifying your email by clicking on the unsubscribe link or following the opt-out instructions included in the email. Alternatively, you can contact via email at support@caworks.store.
Cookies and pixel tags
Caworks collects information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:
- Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping bag and checkout process possible as well as assist in security issues and conforming to regulations.
- Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly tailored recommendations and slow site performance.
- Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
For a comprehensive and up-to-date summary of every third-party accessing your web browser (through Caworks’s Sites or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.
Changes to our privacy policy
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy is implemented on 6th March 2022.
Questions and feedback
We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact us via: (i) the “Contact Us” section of our website; or (ii) an email to support@caworks.store.
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.